Withdrawal from the agreement

If you are a so-called privileged buyer, that is:

A) consumer

or

B) a natural person for whom the contract you have concluded with us is directly related to your business, but is not of a professional nature for you

- as a rule, you are entitled to the right to withdraw from a distance contract.

You can withdraw from the contract by submitting a statement of withdrawal to us, e.g. by sending an e-mail to the following address: info@bmed.pro

You can withdraw from the contract within the time limit 14 days.

The fourteen-day period for withdrawal from the contract begins from the taking of possession of the goods by you or a third party other than the carrier designated by you, and in the case of a contract that includes multiple goods that are delivered separately, in batches or in parts - from the taking of possession of the last good, batch or part.

Sending the statement before the deadline is sufficient to meet it.

Return the returned goods to us immediately to the following address: 50/409 Nowogrodzka St., 00-695 Warsaw, however, no later than within 14 days from the day you withdrew from the contract.

We will return the payments made by you immediately according to the rules indicated in the Terms and Conditions of the store, but no later than within 14 days from the day we receive your statement of withdrawal from the contract.

If we have not offered to collect the goods from you ourselves - we may withhold reimbursement of the payment received from you until we receive the goods back or you provide proof of their return - whichever event occurs first.

Remember that the right of withdrawal from a contract concluded at a distance does not apply to you, among other things, with regard to the contract:

• in which the object of performance is non-refabricated goods, manufactured to your specifications or serving your individualized needs;
• in which the object of performance is perishable goods or having a short shelf life;
• In which the object of performance is goods delivered in sealed packaging, which once opened, the package cannot be returned for health or hygiene reasons, if the package was opened after delivery;
• in which the object of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the package was opened after delivery.

For detailed information on cancellation, please refer to our Store Terms and Conditions.

Complaints

The following content applies to the so-called privileged buyer. If you are not one, take a look at our Store Regulations for detailed information on complaints.

In case we improperly implement the contract concluded with you, you have the right to file a complaint - preferably to the e-mail address: info@bmed.pro or by mail to Nowogrodzka 50/409 Street, 00-695 Warsaw.

As a rule, we are liable for the non-conformity of the goods with the contract, existing at the time of delivery and revealed within two years from that time.

Based on the provisions of the Consumer Rights Act, you may in such a situation demand:

(a) replacement of the goods

or

(b) repair of the goods.

In some cases you may also:

(a) withdraw from the contract

or

(b) make a statement on price reduction

- for details in this regard, please see our Store Terms and Conditions.